What's your body telling you? Body language: The gestures, poses, movements, and expressions that a person uses to communicate

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7 % VERBAL (Conveyed through words)
38 % VOCAL (intonation , pitch, pauses , etc)
55 % NON VERBAL (body language)
What's your body telling you?
Body language: The gestures, poses, movements, and 
expressions that a person uses to communicate.

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In today,s hard world you don’t just have to be able to 
“TALK 
THE TALK”
you’ve got to 
“WALK THE TALK”
How to trigger positive emotions
How to ensure you are not interrupted
How to create instant rapport and trust
How to know when someone is lying
How to deal with rude and aggressive people

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Five types of body language:
• eye contact
• facial expression
• gestures
• posture and stance
• space relationship
Body Language
KINESICS PROXEMICS HAPTICS

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EYES
“Eyes are so transparent 
that through them 
one sees the soul”
“Look a person in the
Eye when you
Talk to him”

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EYE CONTACT

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GAZE BEHAVIOUR
• FORMAL GAZE
• INFORMAL GAZE
• PERSONAL GAZE
• LATERAL GAZE

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PURPOSE FOR EYE CONTACT
• SPEAKING INFORMATION
• SHOWING ATTENTION AND INTEREST
• INVITING AND CONTROLLING INTERACTION
• DOMINEERING, THREATENING, INFLUENCING 
OTHERS
• PROVIDING FEEDBACK DURING SPEECH
• REVEALING ATTITUDES

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Too much eye contact: dominance, lack of respect, threat, wish to 
insult
Too little eye contact: not paying attention, impolite, insincere,shy
Withdrawing eyes: signal of submission

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FACIAL EXPRESSION

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CAN FACE SPEAK?
• HAPPINESS
• SADNESS
• DISPLEASURE
• ANGER
• FEAR
• INTEREST

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GESTURES OR KINESICS
“LET YOUR BODY
TALK
ON YOUR BEHALF”

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SOME COMMON GESTURES
• SHOULDER SHRUG : I don’t know
• PUFFED CHEST : pride or achievement
• SUCKED STOMACH : I am not as fat as I look
• FINGER CROSSING : protection 

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• EYELID PULLING : be alert
• NOSE TAPPING : mind your own business
• THUMB UPPING : best luck , victory
• RUBBING PALM TOGETHER : positive expectation

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• THUMB AND FINGER RUB : money expectancy
• HANDS CLENCHED TOGETHER : confident
• STEEPLING HANDS : frustrated , request

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THANK YOU