«вестник науки»

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7 
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we have not been able to fully digitalize government mechanisms and switch to a 
digital government by default, which implies a digital format for citizens and 
businesses to apply for public services and maximum avoidance of paper document 
management, production and provision of services based on information sharing 
infrastructure, allowing multiple use of data collected by various departments in all 
administrative processes [2]. 
E-government has not been able to achieve full automation of internal processes 
and the abolition of paper document management, duplicating the filling and 
movement of documents in electronic form. Moreover, administrative processes were 
not ready for rapid adaptation to the new generation of digital technologies. in 
particular, if in the framework of e-government the user had to fill out various 
electronic forms using an Internet browser and then personally apply to a state 
organization for the necessary service, in the framework of digital government the user 
is more focused on working with mobile devices and expects the state to receive 
services in digital format without having to visit a state organization, this requires a 
high degree of interaction and work with distributed user data from various 
departments. E-government remained largely digital in form, but traditional in content 
work of internal administrative mechanisms: instead of instant execution of the 
requested administrative operation to provide a public service (similar to the work of 
electronic resources of corporations such as Apple, Amazon, etc.), users had to wait 
for a response from government organizations for several hours or days. At the same 
time, persistent information and digital inequality has not allowed e-government to 
gain a sufficiently high distribution among all population groups and to move away 
from traditional channels of applying for public services. As a result, the governments 
of many countries have become aware of the need for reforms that, on the one hand, 
would allow to realize the potential of e-government, on the other hand, would 
overcome its shortcomings at a new technological level within the framework of digital 
government. 

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Международный научный журнал «ВЕСТНИК НАУКИ» № 12 (33) Т.2
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ДЕКАБРЬ 2020 г. 
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