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115 
January 1, 2019 
103.
 
Soft Skills 
In the modern world, many employees lack soft skills such as communication and 
working in teams. What are the main causes of this problem? What are the effects of 
the lack of such skills? 
In recent years, the lack of such soft skills as communication and working in teams has 
grown. This development is the result of various factors, which can have a negative impact 
on both employees and employers. 
A deficiency in soft skills is caused by various factors such as the current emphasis on 
computer-based work. automation, and as a consequence a lack of socialisation in general. 
Take the impact of working electronically, for example. This can lead to a decline in the 
experience of dealing with colleagues face to face on a daily basis. As a result, workers are 
less able to communicate effectively with their fellow workers, their managers, and, if 
applicable, the public. From the automation perspective, many business processes such as 
dealing with the public have increased the distance between people generally, and have 
further led to decline in overall socialisation. 
The above factors have a direct impact both on the employees and businesses and the 
public. From the perspective of the employee, the effect can be both psychological and 
financial. A bank worker may, for instance, become dissatisfied with their work and their 
efficiency may decline. This, in turn, can lead to a lack of promotion or bonuses, leading to 
further dissatisfaction. From employers’ perspective, such a situation is not healthy as it 
can affect profits and ultimately the viability of the organisation. The consequences are also 
felt by the general public who are then faced with a reduction in the quality of service. 
As we have seen, there are various reasons behind the lack of soft skills like communication 
and team working among modern employees, which can have a huge impact on people in 
the workplace, companies and the general public. 


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