Variant 1 Read the texts again and use the words in the boxes to fill in the spaces

a. receipt b. the receiving c. reception

2. …you will be sent a PIN (Personal _________ Number)

a. identifying b. identifier c. identification

3. You will need to _________ your PIN each time you use the card.

a. put in b. type c. enter

4. Two or more customers may apply for a __________.

a. two-person account b. joint account c. together account

5. Current account __________ may apply for a Grimleys Credit Card.

a. holders b. owners c. users

2. What is agenda and minutes?
Variant 11

1. 
   Write about Cultural chameleons
   

Which countries would you like and not like to go and work in?

What problems do you think people who work abroad have?

Do you think working abroad is essential for a successful career? Why / Why not?

2. 
   Write about the shopping experience
   

What is your favourite shop?

How often do you go there?

What do you like to buy there?

Variant 12

1. 
   Write about Telephoning
   

When was the last time you telephoned a company call center?

Why did you call?

What was the result of the phone call? Were you happy with the service?

2. 
   Write about Lean manufacturing
   

What are the advanteges and disadvanteges of Lean manufacturing?

Can you think of any companies that Lean manufacturing would work very well/ badly for?

Variant 13

1. 
   Write about the shopping experience
   

What is your favourite shop?

How often do you go there?

What do you like to buy there?

What kind of services can customers/ luxury customers use when they go to the shop?

2. 
   Write about Business leaders and Success stories
   

When you start up a business what 3 things are the most important?

Which of Estee’s secrets of success do you consider to be the most important?

Which of these secrets are still good business practice today?

Variant 14

1. 
   Write about Cultural chameleons
   

Which countries would you like and not like to go and work in?

What problems do you think people who work abroad have?

Do you think working abroad is essential for a successful career? Why / Why not?

2. 
   Write about Lean manufacturing
   

What are the advanteges and disadvanteges of Lean manufacturing?

Can you think of any companies that Lean manufacturing would work very well/ badly for?

Variant 15

1. 
   Write about Telephoning
   

When was the last time you telephoned a company call center?

Why did you call?

What was the result of the phone call? Were you happy with the service?

2. 
   Write about the shopping experience
   

What is your favourite shop?

How often do you go there?

What do you like to buy there?

What kind of services can customers/ luxury customers use when they go to the shop?