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Task II. Read the examples of different speeches and write their types: Informative, Persuasive, Demonstrative or Entertaining. (5 points) (0.25 points for each correct answer)
1
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A lawyer trying to convince a jury
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2
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A policeman telling someone how to get to the station.
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3
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A student telling people about her research
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4
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A student trying to get a friend to lend him some money.
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5
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Someone telling the audience about his hometown
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6
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A tour guide telling people about the Tower of London
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7
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A salesclerk trying to persuade customers to buy a new product
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8
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A computer programmer telling people about new software
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9
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Someone telling some foreign students about the Cherry Blossom Season
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10
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An environmentalist trying to get people to start thinking about the environment.
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11
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A teacher showing a student how to do an experiment.
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12
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After dinner speech
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13
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A chef telling his audience how to make chocolate cake.
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14
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A tour guide telling people how to use the underground system in London.
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15
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A nurse persuading a patient to stop smoking.
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16
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A ski instructor demonstrating how to perform a turn.
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17
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A computer programmer showing people how to use new software.
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18
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A friend reciting a comic monologue
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19
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A politician asking people to vote for her.
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20
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A teacher telling students about earthquakes
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Task III.(5 points) Part of providing good customer service is known the right way to communicate. English has its own "accepted" ways of talking to customers/clients/guests. If you don't use these, or if you use them incorrectly, you might come across as rude or unprofessional. In the exercise below, pretend that someone is asking you the question in italics. Choose the best, most polite response: (0.2 points for each correct answer)
Can you get us a table by a window?
I'm sorry, but none of those tables are available right now.
That's impossible.
I'm sorry. You'll have to sit somewhere else or leave.
2. My soup is cold.
Gazpacho is actually supposed to be served cold.
But it's Gazpacho!
Don't you know that Gazpacho is served cold?
3. Where is the ladies room?
There. Go there.
Would you like to go to the bathroom?
It's down the hallway to your right.
4. Is this a local specialty?
Yes, we eat this kind of stuff.
Yes, it is. Why?
Yes, it is.
5. Can I get a refill?
I'm sorry but we don't have free refills. I'll have to charge you for another coffee.
No refills. It's our policy.
That's not going to happen. We don't have free refills.
Who would make these requests? (0.4 points for each correct answer)
Could you please speak more slowly? I didn't understand.
a)a boss to a secretary c)a visitor to a company
b)customer to sales person d)somebody whose English is not perfect
Would you mind opening that suitcase?
a)a customs officer c)a visitor to a company
b)customer to sales person d)somebody whose English is not perfect
Would you mind telling me who your present supplier is?
a)a boss to a secretary c)sales person to customer
b)customer to sales person d)somebody whose English is not perfect
Would you mind spelling your name please?
a)a boss to a secretary c)a visitor to a company
b)somebody answering the phone d)a customs officer
Could you tell me how to pronounce "specialization"?
a)a boss to a secretary c)a visitor to a company
b)customer to sales person d)somebody whose English is not perfect
Would you mind working late tonight?
a)a boss to a secretary c)a visitor to a company
b)customer to sales person d)somebody whose English is not perfect
Could you tell me where Mr Brown's office is?
a)a boss to a secretary c)a visitor to a company
b)customer to sales person d)somebody whose English is not perfect
Could you tell me if you have any in stock?
a)a boss to a secretary c)a visitor to a company
b)customer to sales person d)somebody whose English is not perfect
Could you tell me how much it costs?
a)a boss to a secretary c)a visitor to a company
b)a customer to a sales person d)a policeman to a prisoner
Could you say that again please? I didn't understand.
a)a boss to a secretary c)a visitor to a company
b)customer to sales person d)somebody whose English is not perfect
VOCABULARY. Choose the appropriate words to complete the idioms. (15 points)
Look at the clues, and use them to help you rearrange the letters in bold in the sample sentences. The first letter of each word has been underlined. You will find a lot of the answers in the clues to the other sentences. (5 points)
1. To bring out a book or a newspaper for sale.
They were asked not to bliphus the book, but went ahead anyway.
2. A TV or radio show.
Last night we watched a rammrogep on life in 17th century France.
3. A collection of related pages on the internet, created by a company or individual.
If you want to know more about Bloomsbury books, visit their siwteeb at www.bloomsbury.com.
4. A journalist who writes reports of events for a newspaper or TV programme.
The BBC sent a pterorer to cover the earthquake.
5. Important events (often political) that are happening now.
A lot of children study ctreurn faafirs as part of their educational curriculum.
6. To explore websites on the Internet in no particular order.
Most people furs the internet as a way of relaxing.
7. A radio or TV programme, or a verb which means 'to send out on radio or TV'
The programme will be tbacroasd on Monday at 8 o'clock.
8. A newspaper with a small page size.
The Sun is the most widely-read dloatbi in Britain.
9. A collective word for newspapers.
You shouldn't believe everything you read in the rpses.
10. A person who writes for newspapers or other periodicals.
The aojurtlisn asked the police chief some difficult questions.
Choose the appropriate answer to the statements (5 points):
Any means of communication intended to reach a general, public audience is known as ________________.
Print media
Mass media
Social media
Broadcast media
Which of the following is print media?
Newspaper
Facebook
Movies
Radio
________________is a system for transmitting sounds and visual images that are reproduced onscreen. It is the most powerful and widespread information emitter.
Music
Film
Internet
Television
___________________ is the art of capturing light on chemical or electronic media to record images.
Computer
Photography
Radio
Scanner
Which of the following is not the type of electronic media?
Television
Radio
Magazine
Music
____________________ is a form of marketing communication used to inform or persuade an audience to take some action.
Viral video
Social networking
Mass media
Advertising
The term “media” is defined as __________________________.
Means of communication
Picture or image
A current style
A study of signs
Popular culture is ____________________.
Ability to interpret and analyze the media
Means by which a message is communicated
Artifacts, institutions, customs, hobbies that represent the accepted values of society
The study of signs
The term “mass media” means _____________________.
Means of communication
A current style
Means by which a message is communicated
Means of communicating to a large group of people
_____________________ is one of the first forms of media communication.
Telephone
Radio
Television
Internet
Match these words with their appropriate pairs (5 points):
Nose a) surgery
Dental b) tuck
Facial c) augmentation
Ear d) job
Breast e) braces
Skin f) reconstruction
Hair g) pinning
Plastic h) lift
Tummy i) graft
Cheek j) replacement
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