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Version 1.0.19.27
Figure 203: Call Connection between half an hour and one hour .................................................................... 302
Figure 204: Call Connection more than one hour ............................................................................................. 303
Figure 205: Configure to Monitor an Active Call ............................................................................................... 303
Figure 206: Enable/Disable Feature codes ....................................................................................................... 310
Figure 207: Parking Lot ..................................................................................................................................... 310
Figure 208: New Parking Lot ............................................................................................................................ 311
Figure 209: Monitored call park CID name ....................................................................................................... 312
Figure 210: Download Recording File from CDR Page .................................................................................... 313
Figure 211: Download Recording File from Recording Files Page ................................................................... 313
Figure 212: Enabling SCA option under Extension’s Settings .......................................................................... 314
Figure 213: SCA Number Configuration ........................................................................................................... 315
Figure 214: SCA Private Number Configuration ............................................................................................... 315
Figure 215: SCA Options .................................................................................................................................. 316
Figure 216: Record New Custom Prompt ......................................................................................................... 321
Figure 217: Upload Custom Prompt ................................................................................................................. 322
Figure 218: Download All Custom Prompt ........................................................................................................ 323
Figure 219: SIP Trunk Prompt Tone .................................................................................................................. 324
Figure 220: General call Failure Prompts ......................................................................................................... 325
Figure 221: Settings
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Recordings Storage ...................................................................................................... 326
Figure 222: Recordings Storage Prompt Information ....................................................................................... 327
Figure 223: Recording Storage Category ......................................................................................................... 327
Figure 224: Transparent Call-Info ..................................................................................................................... 334
Figure 225: FXS Ports Signaling Preference .................................................................................................... 337
Figure 226: FXO Ports ACIM Settings .............................................................................................................. 337
Figure 227: DAHDI Settings .............................................................................................................................. 339
Figure 228: Upload Prompt User Configuration ................................................................................................ 342
Figure 229: CTI Server Listening port ............................................................................................................... 343
Figure 230: SugarCRM Basic Settings ............................................................................................................. 345
Figure 231: CRM User Settings ........................................................................................................................ 346
Figure 232: vTigerCRM Basic Settings ............................................................................................................. 347
Figure 233: CRM User Settings ........................................................................................................................ 348
Figure 234: ZohoCRM Basic Settings ............................................................................................................... 349
Figure 235: CRM User Settings ........................................................................................................................ 350
Figure 236: Salesforce Basic Settings .............................................................................................................. 351
Figure 237: Salesforce User Settings ............................................................................................................... 352
Figure 238: Enabling ACT! CRM ....................................................................................................................... 353
Figure 239: Enabling CRM on the User Portal.................................................................................................. 353
Figure 240: UCM & PMS interaction ................................................................................................................. 355
Figure 241: UCM & HSC PMS interaction ........................................................................................................ 356
Figure 242: UCM & Mitel PMS interaction ........................................................................................................ 356
Figure 243: Enable PMSAPI ............................................................................................................................. 357
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UCM6200 Series User Manual
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