Unit 4: Explaining Hotel Services to Guests and Providing Information

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Project Hotel T.E.A.C.H Curriculum 
Center for Immigrant Education and Training 
LaGuardia Community College 
99
 
 
 
 
Unit 4: 
Explaining Hotel Services to Guests and 
Providing Information

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Project Hotel T.E.A.C.H Curriculum 
Center for Immigrant Education and Training 
LaGuardia Community College 
100
Hotel TEACH Lesson Plan 
Unit 4 Lesson 1 
 
Career Counseling: Keeping a Professional Demeanor 
Objectives: 
Sts will learn guidelines for how to develop and maintain a professional 
demeanor. Sts will learn the value of impressions and focus on ways to 
leave the best impression. 
EFF Standards 
Resolve Conflicts and Negotiate: 
Engage 
parties in trying to reach agreement on a 
course of action that can satisfy the needs 
and interests of all. 
Industry Standards 
Act with Professionalism & Integrity
Activity 1: Qualities of Being Professional 
T elicits from Sts the definition of professionalism by asking the following 
question: 
What does it mean to act like a professional? 
T writes St responses on the board and leads class towards the definition 
of professionalism: 
Being professional means that you prove on the job that you have the qualities, 
behaviors, manners and skills that make you a valued employee. 
 
 
What are examples of professional behavior? 
 
What are some examples of unprofessional behavior? 
T makes two columns on the board and writes Sts responses to the above 
two questions on the board, adding the following examples when 
applicable.