Unit 2 Dealing with customers Progress Test

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2 Most successful business people think positively, and are honest as well as ambitious.
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3 Many business leaders who are successful today started out working very hard for

little money.


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4 Successful business people never forget the importance of making a profit.

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5 People who are positive and self-confident find it hard to cope when they meet
problems.
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6 Unfortunately, it is impossible to change your behaviour or your character.
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7 Reflecting on your past and future achievements can help change the way you think

and feel.


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8 It’s a good idea to write down your past successes and future plans.

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9 Discussing your past and future achievements with other entrepreneurs is helpful.

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10 You should examine your own business habits and behaviour every six months.

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Task 2
Complete the biography of fashion designer Calvin Klein by putting the verbs in brackets into the most appropriate tense - past simple or past continuous.

Calvin Klein was born on November 19 1942 in the Bronx, New York. As a teenager he (11) ____________ (love) fashion and drawing, and (12) ____________ (spend) many hours drawing pictures of women in suits and dresses. After graduating from the High School of Art and Design, he studied at the Fashion Institute of Technology in Manhattan. It was while he (13) (study) ____________ there that he met Jayne Centre. They

(14) ___________ (get) married in 1964.
Klein (15) ____________ (launch) his own clothing company in 1968. It was a very small business then, but a buyer from a famous New York department store came to view his designs and was impressed with what he saw. He (16) ____________ (buy) $50,000 worth of merchandise and (17) ____________ (display) it in his shop windows. Amazingly, at that time just one local seamstress (18) ____________ (work) for Klein, but this sale was the starting point of Klein’s success, which (19) ____________ (continue) rapidly after he launched his line of designer sportswear.
Klein’s designer jeans became enormously popular in the early 1970s, when shops
(20) ____________ (sell) over 40,000 pairs a week. From 1981 onwards the Calvin Klein label expanded to include underwear, fragrances and also home decor, and the company now exceeds $6 billion in annual sales.