Unit 1 Communications

Homework
Ex: 2b


Date:
Form: IX
Subject: English
Theme: Business phone calls
Aim:
• to practise the language of business telephone calls
• to practise listening for the main idea, specific information and writing messages
• to learn about telephone answering machines
• to practise reading for specific information
Equipment: picture, dictionary
T h e p r o c e d u r e o f t h e l e s s o n
1. The beginning of the lesson
2.Checking up the homework
T h e m a i n p a r t o f t h e l e s s o n
Activity 1 a
Objective: to help establish the meaning of new words
This is a normal matching activity. PP look at the pictures and match them and the words in their Ex.Bks.
Key: answerphone c, mobile phone a, telephone directory b
Activity 1 b
Objective: to practise talking about mobile phones, telephone directories
and answering machines In groups PP take turns to ask and answer questions.
Activity 2a
Objective: to practise listening for the main idea
Play the tape. PP listen and answer the question.
Tapescript
(ring ring ring ring) Hello. This is Uztech International. I'm sorry. All the lines are busy. Please call again later.
Key: All the lines are busy.
Activity 2b
Objective: to practise listening for the main idea
Play the tape. PP listen and answer the question.
Tapescript
(ring ring ring ring) Hello. This is Uztech International. I'm sorry there is no one here now. Please phone again. The office is open Monday to Friday 9.00 to 2.00.Or leave a message after the tone, (bleep bleep bleep bleep.)
Key: There is nobody in the office
Activity 3
Objective: to practise answerphone language
PP work in pairs. P1 is the answerphone and P2 is the caller. As PP practise,
walk around listening and prompting. Interrupt as little as possible. When
they have finished ask PP to change roles.
Activity 4a
Objective: to practise using the Wordlist
PP look up the two phrases in the Wordlist
Activity 4b
Objective: to practise reading for specific information
Ask PP to read the two telephone conversations and match them with the
messages.
Key 1b 2a
Activity 5
Objective: to practise listening for specific information
Ask PP to copy two message forms into their Ex.Bks as in Activity 4b.
For date they can put the date of the lesson.
PP listen to the telephone conversations and complete the message forms.
If no information is given, PP should write 'not known'.
Tapescript
Mrs Smith: Hello. Is Mr. Black there?
Mrs Bing: What number are you calling?
Mr Smith: 486306
Mrs Bing: You've got the wrong number.
Mr Smith: Sorry,
(ring ring ring ring)
Mr Smith: I'd like to speak to Mr. Black, please. This is Paul Smith.
Secretary: Sorry Mr Smith. He is in a meeting at the moment. Can I take
a message?
Mr Smith: No, thanks. I'll call him back later. Bye. Secretary: Goodbye.
Key:
Date: (date of lesson)
For: Mr Black
From: Paul Smith
Message: He'll call you later
Date: (date of lesson)
For: Lucy
From: Dan
Message: Call him back when you get home. He wants to do his homework with you.
Dan: Lucy:
Hello. Could I speak to Lucy, please? Hello. This is Lucy. I'm sorry I can't take your call now. Please leave a message after the tone and I'll phone you back. (Bleep bleep bleep)
Dan: Hi, Lucy. It's Dan here. Will you be free after 6? I want you to
do your homework with me. Call me back as soon as you return, please.
Language Note:
In English many different words are used for 'telephone somebody': 'telephone', 'phone', 'call' and 'ring' are all frequently used. You could draw PP attention to this - they have had examples of ring back, call back and phone back in the dialogues in Lessons 1, 2 and 3.