Unit 1 City and village

Tapescript (parti)

(Ring ring ... ring ring ... ring ring ...)

Mr Smith: Hello. Shoppers' Rights Officer. How can I help you?

MrWhitfield: Hello. This is Mr Whitfield speaking. I bought a cassette recorder last week but it doesn't work and ... well... and I would like some information about what I can do.

Mr Smith: I see. Where did you buy the cassette recorder?

MrWhitfield: At Brown's in the High Street.

Mr Smith: I see. And have you told them about the problem?

MrWhitfield: Yes, I have. But they say that there is nothing they can do.

Mr Smith: Oh dear...

Tapescript (part 2)

Mr Smith: (fades in) Oh dear ... that just isn't true. Now ... er .. Can you tell me when you bought the cassette recorder?

Mr Whitfield: Yes, last Wednesday it was ... let me see... the twenty-fifth of November.

Mr Smith: Uh huh. OK ... And have you still got the receipt?

Mr Whitfield: Yes, I have.

Mr Smith: Good. And what is the problem with the cassette recorder?

Mr Whitfield: It doesn't play cassettes. When I put a cassette in, the cassette goes round but there is no sound. I've tried with several cassettes ... but.. it's no good. It doesn't work. I took it back to Brown's and it didn't work there either... (fades away)-Tapescript (part 3)

Mr Whitfield: But .. it's no good. It just doesn't work. I took it back to Brown's and it didn't work there either... (fades away)

Mr Smith: OK. No, where's what you can do. You can go back to Brown's again and tell them that you have spoken to me. Tell them I have told you your rights and you want them to help you. You can choose. You can ask them to give you another cassette recorder or repair the cassette recorder you bought. But if you want your money back they must give it back to you. That's because things you buy must work. Your cassette recorder does not.

MrWhitfield: Thank you very much for your help.

Mr Smith: You're welcome. Good luck. Oh, and one thing ... make sure you get the name of the person you speak to. If you have any more problems, please let me know. My name's Mr Smith and I'll be pleased to help.

MrWhitfield: Goodbye.

Mr Smith: Bye.