Tourism, Security and Safety From Theory to Practice

References
Anson, C. (1999). Planning for peace: The role of tourism in the aftermath of violence.
Journal of Travel Research,
38(August), 57–61.
Aziz, H. (1995). Understanding terrorist attacks on tourists in Egypt. 
Tourism
Management,
16, 91–95.
Barney, J. (1991). Firm resources and sustained competitive advantage. 
Journal of
Management,
17, (1), 99–120.
Butler, R. W., and Baum, T. (1999). The tourism potential of the peace dividend.
Journal of Travel Research,
38(August), 24–29.
Duke, C. R., and Persia, M. A. (1996). Performance-importance analysis of escorted
tour evaluations, in D. R. Fesenmaier, J. T. O’Leary, and M. Uysal (eds.), 
Recent
Advances in Tourism Marketing Research
. London: The Haworth Press.
Evans, M. R., and Chon, K. S. (1989). Formulating and evaluating tourism policy using
performance importance analysis. 
Hospitality, Education and Research Journal
, 29,
176–188.
Hawawini, G., Subramanian, V., and Verdin, P. (2003). Is performance driven by indus-
try—Or by firm-specific factors? A new look at the evidence. 
Strategic Management
Journal
, 24(1), 1–16.
Hollenhorst, S., Olson, D., and Fortney, R. (1992). Use of performance-importance
analysis to evaluate state park cabins: The case of West Virginia state park system.
Journal of Park and Recreation Administration,
10, 1–11.
Israeli, A. (2002). Star rating and corporate affiliation: Their influence on pricing hotel
rooms in Israel. 
International Journal of Hospitality Management,
21(4), 47–64.
Israeli Hotel Association (1999). The Israeli hospitality industry—National conference.
Tel Aviv (in Hebrew).
Keeney, R. L., and Raiffa, H. (1976). 
Decisions with Multiple Objectives
. New York:
John Wiley & Sons.
Leslie, D. (1996). Northern Ireland, tourism and peace. 
Tourism Management
, 17, (1),
51–55.
Mansfeld, Y. (1999). Cycles of war, terror and peace: Determinants and management of
crisis and recovery of the Israeli tourism industry. 
Journal of Travel Research
,
38(August), 30–36.
Martilla, J., and James, J. (1977). Importance-performance analysis. 
Journal of
Marketing
, 4, 77–79.
Mengak, K. K., Dottavio, F. D., and O’Leary, J. T. (1986). Use of importance-perfor-
mance analysis to evaluate a visitor center. 
Journal of Interpretation
, 11, 1–13.
Pardee, E. S. (1969). Measurement and evaluation of transportation system effective-
ness. RAND Memorandum RM-5869-DOT.
Pizam, A. (1999). A comparative approach to classifying acts of crime and violence at
tourism destinations. 
Journal of Travel Research
, 38(August), 5–12.
Pizam, A., and Mansfeld, Y., (eds.) (1996). 
Tourism, Crime and International Security
Issues
. Chichester, UK: John Wiley & Sons.
Porter, M. E. (1980). 
Competitive Strategy
. New York: Free Press.
Sönmez, S. F., Apostolopoulos, Y., and Tarlow, P. (1999). Tourism in crisis: managing
the effect of terrorism. 
Journal of Travel Research,
38(August), 13–18.
Yoon, K. P., and Hwang, C. L. (1995). 
Multiple Attribute Decision Making—An
Introduction
. Sage University Paper.
Israeli Hospitality Crisis Management
333
H7898_Ch17.qxd 8/24/05 8:53 AM Page 333

---

H7898_Ch17.qxd 8/24/05 8:53 AM Page 334

---

335