Through situational dialogues and fiction situational dialogues

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Complaints

A: I bought this watch here only two days ago. I want you to replace it

as it doesn’t work. I didn’t notice it that day.

B: Well, Sir. It’s impossible. You might have dropped it after

you’d bought it. Besides we check every watch carefully before we

sell it.

A: What do you recommend then?

B: I recommend you to go to the watch- maker. You can have it

repaired there.

A: Thank you very much. But how do I find him?

B: He is on the second floor, just before the bag department.

A: Thank you very much.

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A: Yes, Madam? What can I do for you ?

B: Oh, it’s about the TV-set I bought yesterday. sorry to complain, but

it doesn’t work.

A: And what is wrong with it?

B: I don’t know. There is no sound when you switch it on and I want

it replaced.

A: Let me see it, please. Did you try it on batteries or off the means?

B: Batteries.

A: Then, the power switch should have been in position for

(direct, current) and it is on (alternating, current). Now, let’s switch

it over. Yes, the radio is in perfect order.

B: Oh, yes. sorry. I must have changed its position accidentally.

A: It’s all right , Sir.
***
A: I hate to complain, but my room is very cold.

B: I’m sorry, but the temperature in the rooms is controlled automatically.

It is the same in every room – 20 C. So it can’t be very cold.

A: But when I touched the pipes of the heating system they were cold.

B: Were they? I’ll send for the mechanic right now.
***

A: I don’t want to make a fuss about it, but would you mind knocking

on the door next time you come to my room.

B: Sorry, but you r radio is terribly loud. Could you turn it down a bit?

It is impossible to work.

A: I see, I can make it lower. But if I were you I’d knock at the door.

B: Don’t take it to heart. Next time I’ll do as you told me.