The journal of character & leadership integration / winter 2017

Brooks: 
Yeah, to me trust is repetition coded by emotion. 
And sometimes the things that are done over are not the 
“official” things to do. I’m reminded of the kids' video 
"Thomas the Tank Engine". One of the engines says, “It 
isn’t wrong, but we just don’t do it.” There are certain 
things that we just don’t do. And that consistency is part 
of building trust. 
JCLI:
As you have studied character and people’s lives, is 
there a consistent kind of thing that makes us realize 
that we have both the ability and the responsibility to be 
effective; that “agency moment” that you have written 
about?