The Change Shop™ Contents

Chapter 1
Selling Change
How Successful Change Leaders Use Impact, Influence, and Consistency to Transform Their Organizations©
Chapter 1 book excerpt
Robert E. Smith, Ph.D. Founder, The Change Shop™

Contents

Introduction ............................................................................................Error! Bookmark not defined.
The Power of Organizational Change ....................................................................................................... 6
4 Trends Changing Organizations and Work............................................................................................. 6
Change in the Real World .........................................................................Error! Bookmark not defined.
Change Failures ARE People Failures ..........................................................................................................
Mitigating Change Risks (planning for and pricing real-world change) ...................................................... Measuring Change Outcomes.....................................................................................................................
Predicting Change-Related Behaviors.........................................................................................................
Faulty Change Assumptions.................................................................................................................
Faulty Assumption #1: Change Management Models Account for Change Commitment............... Error! Bookmark not defined.
Faulty Assumption #2: Change Approaches Adequately Address Stakeholder Needs............................... Faulty Assumption #3: Workers Naturally Resist Change..........................................................................
A Research Story (Making of a Change Commitment Model) ................................................................
A Time of Silence.........................................................................................................................................
The Findings ................................................................................................................................................
Making Sense of It All..................................................................................................................................
Two Eyes See (2IsC™)..................................................................................................................................
Making of a Commitment Model................................................................................................................
The Impact Factor .......................................................................................................................................
Using Emotions to Convey Impact ..............................................................................................................
Influence Factors.........................................................................................................................................
Consistency Factors ....................................................................................................................................
Barriers to Highly Engaged Change.............................................................................................................
Emotional, Mental, and Behavioral Resistance to Change .........................................................................