The Business pi answer key

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Tomas – Dubai
Panayota – Dubai
Miroslav – Brazil
Francesca - Brazil
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1 worked for a mobile phone company in Germany
2 running
3 nearly 
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4 currently working in family taverna
5 sailing and swimming
6 diploma in information technology from technological college in 
Bratislava
7 English and Portuguese
8 was a senior computer programmer for an IT company in Rome
9 being outside, walking in the mountains, cycling 
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Sales Advisor – Dubai
Tomas Visser has worked on mobile phones and had experience with 
customers, so is arguably the strongest candidate.
Web Analyst – Brazil
Miroslav has worked with the appropriate client base – boutiques, and 
designs websites; Francesca has experience of managing people, but her 
experience is as a computer programmer, so is arguably not so relevant.
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Tomas: left previous job after a complaint from a customer
Panayota: no professional reference
Miroslav: often late for work
Francesca: was very unpopular with colleagues in previous position
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Each candidate has a weakness revealed. The question is whether the 
weakness is serious enough to mean they should not get the job.
Thomas Visser may have trouble handling complaints; there are no 
references for Panayota Mitropoulis. It is unlikely that Panayota would 
get the job because she doesn’t have particularly relevant experience or 
qualifi cations.
Francesca is unpopular with other employees; Miroslav is often late. Perhaps 
Miroslav’s weakness can be changed. 
2 Dealing with customers
2.1 About business
 The shopping experience
2
Facilities: customer parking, private fi tting rooms, beauty salon, hairdresser’s
Services: childcare, alteration services, gift wrapping, home delivery
Financial benefi ts and services: money-off voucher, store card, special offers, 
refunds
3
1 Breuninger has a store in Stuttgart and thirteen other locations across 
Germany.
2 Soap and shampoo: cosmetics
Coffee cups: household goods
Handbag: 
accessories
Yoga mat: sport and leisure
3 Customer parking, store card, money-off vouchers, hairdresser’s, child 
care, private fi tting rooms, alteration services, gift-wrapping.
4 Fashion shows, cosmetic workshops, café, piano bar, made-to-measure 
services, taking clothes home to try on, goods carried to car and home 
delivery.
4
1 send measurements and colour and style preferences so that clothes can 
be chosen for you
2 use the children’s room, use the in-store café
3 have purchases taken to your car, take clothes home to try on
4 Students’ own answers.
5
1 reliable
2 personal 
attention
3 value for money
4 come back again and again

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