Task Write on the topic: (50 points) (60 – 80 words) My distric tand my flat

What does to escalatemean in IT Solution?

It’s almost lunch time and the phones are lighting up in the IT department. The email system is down, and everyone from the President to the Receptionist is calling to say there’s a problem. Of course, thanks to your monitoring system, IT had already noticed that something was wrong, but the calls are providing immediate feedback regarding how widespread the problem is. Because email is a mission-critical system at your company, if the Tier 1 engineer cannot quickly fix the problem, your Information Technology escalation process will kick in.

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