Task 3 written assignments: Training users: Ex 2-3 page 50; Ex

6.Investigations: Listen to record 43 and do Ex. 5 page 60

1.hanging 4. Running slowly

2. crashes 5. Failure

3. connection error 6. Fault

7.Diagnosis : Ex. 2, Ex. 3 (Listen to Record 45) page 62

Ex.2 page 62

1. 
   Software
   
2. 
   Actions taken by user
   
3. 
   Version
   
4. 
   Problem
   

Ex.3 page 62

Name: marten Schwarz

Software: copy of accounting

Version: version 7

Problem: process of installing

Error messages: “ error type 3”

Actions taken by user: No

Result: Not yet

Solutions: Ex. 4, 5 page 64

Ex. 4

2.checking network and connections settings

1. might change setting

3. removing it

4. should check usage regularly. Ok

Ex. 5

1. 
   Usage
   
2. 
   Bloatware
   
3. 
   bill