Software Engineering

123
Understanding Software Requirements
Table 7.1 
Stakeholder Objectives and Motivations
Stakeholder
Objectives
Motivations
Customer
●
  Effective and efficient  
software application
●
  Procurement cost
●
  Delivery schedule
●
  Operational costs
●
  Extensiveness of the application 
functionality
●
  Execution performance and 
responsiveness
●
  Computer environment resource 
utilization
End user
●
  Ease of use
●
  Product learning curve
●
  Responsive product 
support
●
  Intuitive user interaction
●
  Appealing, innovative user 
interface
●
  Effective training and user 
documentation
●
  Customer support
●
  Problem resolution and 
rectification
Enterprise  
management
●
  Customer satisfaction
●
  Industry reputation and  
market growth
●
  Project return-on-
investment
●
  Project progress and status
●
  Risks to successful project 
completion
●
  Project cost accumulation and 
escalation
Project  
management
●
  Achievement of project 
objectives
●
  Predictable work 
estimates
●
  Project scope preservation
●
  Project planning
●
  Cost and schedule reserves
Software  
implementation
●
  Ease of implementation
●
  Product acceptability
●
  Product quality
●
  Product complexity
●
  Changing product requirements
●
  Specification completeness and 
accuracy
Software  
test and  
evaluation
●
  Product acceptance
●
  Product quality
●
  Unambiguous specifications
●
  Test environment, tools, and 
procedures
●
  Computing environment and 
multi-user load tolerance
Post-
development 
processes
●
  Distribution process 
readiness
●
  Training program and aids 
readiness
●
  Support process 
readiness
●
  Product packaging and 
distribution
●
  Reseller agreements
●
  Executable file replication
●
  Training material
●
  Problem reporting and resolution
●
  Customer support
●
  Software product enhancements 
and extensions
●
  Product registration

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