Small business

Part I, Section 3.1);
• The co-ordination of donor support.
10.3 Development of stakeholder capacity and competence 
Comment on progress made in:
• Building capacity in organisations representing the SME sector, for example the development of
chambers to manage business registration and licensing or the establishment of a national
benchmarking system and related competence development programmes for chamber staff;
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• Developing the capacity of the private sector to deliver services to SMEs, for example by offering
incentives to consultants to develop in-house specialist units with discrete competencies to work with
SMEs and the registration of such capacity, or setting up a system such as SCORE in the USA (Senior
Corps of Retired Executives);
• Developing markets for business development services, for example by the use of vouchers for
training given to SMEs to ‘spend’ in the market, rather than giving direct subsidies to the suppliers
of training services;
• Improving the capacity of financial institutions to deal effectively with SMEs, for example through
guarantee schemes, micro finance development, leasing or venture capital development;
• Improving local authority capacity to assist SMEs, for example by the development of competency
programmes for staff or the provision of incentives with the private sector;
• Developing the capacity of the education sector to contribute to SME development, for example by
the training of teachers or the creation of incentives for education to build links with the SME sector;
• Building SME development into processes of privatisation and restructuring, for example by providing
training for those engaged in privatisation aimed at developing their competence to create SMEs
out of the process of large company restructuring;
• Building the competency of regulatory institutions to deal with SMEs, for example by the introduction
of special training programmes for staff of tax and licensing offices;