Service quality and customer satisfaction in the restaurant business

APPENDIX 1/3 
□ 
Somewhat agree 
□ 
Strongly agree 
9. Availability of sauces, utensils, napkins, etc. is good 
□ 
Strongly disagree 
□ 
Somewhat disagree 
□ 
Neutral 
□ 
Somewhat agree 
□ 
Strongly agree 
10. The service is excellent 
□ 
Strongly disagree 
□ 
Somewhat disagree 
□ 
Neutral 
□ 
Somewhat agree 
□ 
Strongly agree 
11. The food meets the price value
□ 
Strongly disagree 
□ 
Somewhat disagree 
□ 
Neutral 
□ 
Somewhat agree 
□ 
Strongly agree 
12. Are you a regular customer in a Nepalese Restaurants? 
□ 
Yes 
□ 
No 
13. How often do you eat in a restauran

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APPENDIX 1/4 
□ 
Once a week 
□ 
Twice a week 
□ 
Daily 
□ 
Once a month 
14. How much do you normally spend on lunch/dinner in a restaurant? 
□ 
€15 - €20
□ 
€21 - €25 
□ 
€26 - €30 
□ 
€31 - €40 
□ 
more than €40 
15. Do you give tips to the waiter/waitress in the restaurants? 
□ 
Yes 
□ 
No 
16. What grade from 1 to 5 would you give to the Nepali restaurants? (1=Poor 5=Excellent) 
□ 
1 
□ 
2 
□ 
3 
□ 
4 
□ 
5 
Thank you for taking part in the survey. 
Abadh Jibi Ghimire 
Central Ostrobothnia University of Applied Sciences 
Tourism 08 

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APPENDIX 2/1 
STRUCTURED INTERVIEW QUESTIONS 
 
 
1.
What do you know about the Nepalese Restaurants? 
2.
Why do you like to visit Nepalese Restaurants? 
3.
How many Nepalese Restaurants have you visited in Helsinki and which is the best 
one? 
4.
What are the positive and negative differences have you noticed between Nepalese 
Restaurants and other ethnical restaurants in Finland? 
5.
Do you have any comments for the Nepalese Restaurants? How can we improve our 
services?