Service quality and customer satisfaction in the restaurant business

 
 
 
 

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5.2 Background information of the respondents 
 
This part of the questionnaire aims at gathering background information of the respondents. 
This part consists of gender, age, Continent of the respondents, purpose of visit and how the 
respondents noticed the restaurant. All the figures charts are illustrated in percent. 
TABLE 3. Age distribution of the Restaurant Sagarmatha respondents. 
 
 
 
 
 
 
 
 
 
 
 
 
GRAPH 5. Age distribution of the Restaurant Sagarmatha Respondents 
Graph 5 shows age distribution of the Restaurant Sagarmatha respondents, where „0‟ indicates 
no any customers were available who has the age under 18. Altogether there were 30 
respondents who participated in the survey. There was only one respondent who was aged 
between 18 and 25. In percentage it was calculated in 3%. Similarly, 12 respondents for the 
Age 
Number of Respondents 
% 
Under 18 
0 
0 
18-25 
1 
3 
26-30 
12 
40 
31-40 
10 
33 
Above 40 
7 
23 
Total 
30 
99 

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ages between 26 and 30. It shows 40 % . And 10 respondents were aged between 31 and 40 in 
percentage 33%, and 7 respondents aged over 40, which is 23%. So, the graph shows that the 
greatest number of respondents who visited Restaurant Sagarmatha were 40% aged between 
26 and 30. 
TABLE 4. Gender of respondents 
Gender 
Number of Respondents 
% 
Male 
12 
40 
Female 
18 
60 
Total 
30 
100 
GRAPH 6. Gender 
Graph 6 shows the real figure of male and female who were participating in the questionnaire 
survey. From graph 6 it can also be seen clearly that the number of females is higher than the 
number of males. 60% of respondents were female, and 40% of respondents were male. 

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TABLE 5. Continent of Respondents 
Group 
Number of Respondents 
% 
African 
6 
20 
Asian 
3 
10 
European 
19 
63 
American 
2 
7 
Total 
30 
100