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CHAPTER 
CULTURE 


 
 
 
 
 
You don't create a culture 
 
Instant cultures are artificial cultures. They're big bangs made of mission 
statements, declarations, and rules. They are obvious, ugly, and plastic. Artificial culture 
is paint. Real culture is patina. 
 
You don't create a culture. It happens. This is why new companies don't have a 
culture. Culture is the byproduct of consistent behavior. If you encourage people to share, 
then sharing will be built into your culture. If you reward trust, then trust will be built in. 
If you treat customers right, then treating customers right becomes your culture. 
 
Culture isn't a foosball table or trust falls. It isn't policy. It isn't the Christmas 
party or the company picnic. Those are objects and events, not culture. And it's not a 
slogan, either. Culture is action, not words. 
 
So don't worry too much about it. Don't force it. You can't install a culture. Like a 


fine scotch, you've got to give it time to develop. 
 
 
 
 
 
 
 
 
 

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