Quiet: The Power of Introverts in a World That Can\'t Stop Talking pdfdrive com

“It’s not enough … to be able to sit at your computer”
: Daniel Goleman, 
Working with
Emotional Intelligence
(New York: Bantam, 2000), 32.
53.
 
a staple of airport bookshelves and business best-seller lists
: See, for example,
http://www.nationalpost.com/Business+Bestsellers/3927572/story.html
.
54.
 
“all talking is selling and all selling involves talking”
: Michael Erard, 
Um: Slips, Stumbles,
and Verbal Blunders, and What They Mean
(New York: Pantheon, 2007), 156.
55.
 
more 
than 
12,500 
chapters 
in 
113 
countries
:
http://www.toastmasters.org/MainMenuCategories/WhatisToastmasters.aspx
 
(accessed
September 10, 2010).
56.
 
The promotional video
: 
http://www.toastmasters.org/DVDclips.aspx
(accessed July 29,
2010). Click on “Welcome to Toastmasters! The entire 15 minute story.”

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CHAPTER 2: THE MYTH OF CHARISMATIC LEADERSHIP
1.
President Clinton … 50 million other people
: These names and statistics are according to
Tony Robbins’s website and other promotional materials as of December 19, 2009.
2.
 
some $11 billion a year
: Melanie Lindner, “What People Are Still Willing to Pay For,”
Forbes
, January 15, 2009. The $11 billion figure is for 2008 and is, according to Marketdata
Enterprises, a research firm. This amount was forecast to grow by 6.2 percent annually
through 2012.
3.
 
chairman of seven privately held companies
: This figure is according to Robbins’s
website.
4.
“hyperthymic” temperament
: Hagop S. Akiskal, “The Evolutionary Significance of
Affective Temperaments,” 
Medscape
CME, published June 12, 2003, updated June 24, 2003.
5.