Questions 1-10

LISTENING PART 1
You will hear a conversation between a man who wants to make an 
insurance claim and a woman who works for an insurance company 
Listen carefully and answer questions 1 to 4.
Woman:
 Good morning. Star Insurance. How can I help?
Man:
 Oh, good morning. I’m calling to make an insurance claim – it’s for 
damage to my house.
Woman:
 All right – I’m just going to get a few details down first. What’s 
your name, please?
Man:
 It’s Greg Williams. 
Woman: 
Ok, thank you. And what’s your policy reference, please? 
Man: 
Is that the long number with the letters in the middle?
Woman:
 That’s right.
Man:
 It’s 0-5 4-4-3 C-H-I 7-7-1
Woman:
 OK. Right, yes, I’ve got your details on the computer now. So can 
I confirm your address? According to our records, you live at 102 Market 
Street, in Northbridge. Is that right?
Man:
 That’s correct. 
Woman:
 All right, good. And the last thing I need to check – what’s the 
best phone number to get you on? Is it the number you’re calling on 
now?
Man:
 No, I’m calling from work. Let me give you my mobile phone 
number. It’s 018 669 925
Woman:
 Thanks. So, can you give me a description of the damage? When 
did the incident occur? 
Man:
 Sunday the 17
th
 of June. 
Woman:
 I see. And what was the cause of the incident? How did the 
damage happen?
Man: 
Right, no-one was home at the time, which was fortunate, I 
suppose. There was a big storm and I guess it blew down one of the trees 
at the back of our garden, and it’s smashed through the window in our 
daughter’s bedroom.
Woman:
 Yes, a good thing you were all out. So have you got the window 
fixed? 
Man:
 Not yet.
Now listen and answer questions 5 to 10.
Woman:
 All right. And so, apart from the window, what are you 
claiming for? 
Man:
 OK, like I said, it was my young daughter’s room. Anyway, right 
below the window is her desk. That’s all right, but she’d left  her glasses 
on it, and they got really badly scratched. She’ll need a new pair. Luckily 
she hadn’t left  her headphones there, like she normally does.
Woman:
 Is there anything else?
Man:
 Yes, because the window was broken, the rain got in. And what’s 
really annoying is that – when was it? Just last month - we’d gone 
shopping and bought a carpet. We’d only had it for a couple of weeks, 
and it got soaked. We had to remove it.
Woman:
 Oh dear. Are there any other items you’d like to claim for?
Man:
 Yes. I suppose we should be grateful that the rain didn’t reach her 
computer – but when the tree came through the window, it tore a hole 
through the curtain that was hanging there. 
Woman:
 OK, I’m making a note of all this. 
Man:
 And one more thing I need to claim for.
Woman:
 Yes, go on.
Man: 
We’ve had some repairs done already. For a door we can’t open.
Woman:
 To the back of the house?
Man:
 Er no. It’s for the garage. The tree hit that as well.
Woman: 
Ok. So, have you contacted a professional builder yet? 
Man:
 Yes, it’s the same builder we always use. Do you want his name?
Woman:
 Yes please. 
Man: 
OK, it’s Steven Honeywell. H-O-N-E-Y-W-E-L-L.
Woman:
 All right. Now, apart from damage to the house itself, what else 
do you think the builder will be looking at? Because we’re going to need 
photographs.
Man:
 Oh yes. Well, he’ll be putting up a fence for us – between our house 
and the neighbour’s - because the one we’ve got now was smashed by 
the tree. So I’ll take some pictures before he does the work.
Woman:
 Please do that, and then you can send them in with your claim… 
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