Questions 1-10

WRiTing TASk 1 
Sample answer
The table shows that there are significant diff erences 
in patients’ perceptions of quality of provision at the 
three health centres. By far the most highly rated is 
the Peveril Centre with an overall mean of 8.3 and 
the highest scores in all service areas. The weakest 
performing centre overall was Longston at just 5.8, with 
Marchbank between the two at 7.2. It is noticeable that 
one aspect – Doctors’ service – received relatively strong 
evaluations in all three centres, with scores ranging from 
8 to 8.7. Pharmacy received the poorest ratings of the 
services in all the centres: at 5.1, 6.3 and 5.8 at Longston, 
Peveril and Marchbank respectively. Regarding the other 
aspects of provision, there is considerable variation. 
Perhaps the most striking diff erential in ratings is in 
Response to concerns, which for Peveril is the highest 
scoring of all the aspects, at 9.6. This compares with 
6.5 for this area at Marchbank and just 4.3 at Longston. 
Ratings for Care of children are moderate in all three 
centres, though they are significantly lower for Longston 
than for the other two: 6.3, compared to 7.5 at Peveril 
and 7.3 at Marchbank.