self-persuasion
:
Elliot Aronson, “The Power of Self-Persuasion,”
American Psychologist
54 (1999): 875–884.
intention questions
:
Patti Williams, Gavan Fitzsimons, and Lauren Block, “When Consumers Do Not Recognize ‘Benign’ Intention
Questions and Persuasion Attempts,”
Journal of Consumer Research
31 (2004): 540–550.
Don Lane
:
Personal interviews (December 16, 2011, and March 30, 2012).
talking tentatively
:
Alison R. Fragale, “The Power of Powerless Speech: The Effects of Speech Style and Task Interdependence on
Status Conferral,”
Organizational Behavior and Human Decision Processes
101 (2006): 243–261; see also Uma R.
Karmarkar and Zakary L. Tormala, “Believe Me, I Have No Idea What I’m Talking About: The Effects of Source Certainty on
Consumer Involvement and Persuasion,”
Journal of Consumer Research
36 (2010): 1033–1049.
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