People-focused knowledge management

Sensemaking in the Enterprise, 168
Enterprise Situational Awareness, 170
Contents
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Decision-Making/Problem-Solving and Action Space 
and Innovation Capability, 172
Enterprise Decision-Making, 175
Enterprise Problem-Solving, 177
Enterprise Action Spaces, 181
Enterprise Innovation Capabilities, 183
Implementation and Its Execution Capability, 186
Implementation in the Enterprise, 189
Enterprise Execution Capability, 191
Monitoring and Governance Competence and 
Perspectives, 192
Monitoring in the Enterprise, 194
Enterprise Governance Competence and 
Perspectives, 198
Enterprise Situation-Handling Has Many Levels, 200
The Importance of the Situation-Handling Model, 200
Enterprise Situation-Handling Model Insights, 202
Why Should We Be Concerned with Details?, 204
Appendix: Action Program Details of the Enterprise
Situation-Handling Example, 206
Chapter 7
People-Focused Knowledge Management
in Daily Operations
213
Premise 7-1: Knowledge Drives Enterprise Performance, 213
Premise 7-2: Knowledge Must Be Managed, 213
Premise 7-3: Effective Knowledge Management Must Be People-
Focused, 213
Premise 7-4: Six Factors Determine Personal Knowledge-Related
Effectiveness, 213
The Vigilant Knowledge Company Example, 214
New Generation Knowledge Management, 216
New Generation Knowledge Management Is Different, 218
New Opportunities Require New Efforts and 
Directions, 222
Perspectives on New Generation Knowledge 
Management, 222
Deliberate and Systematic Knowledge Management, 225
New Generation Knowledge Management Foci, 227
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People Focus, 227
Enterprise Focus, 228
Technology Focus, 230
The Bar Has Been Raised — NGKM Implications, 230
Starting the Knowledge Management Practice, 231
Problems with Conventional Knowledge 
Management, 234
New Generation Knowledge Management Challenges, 235
Knowledge-Focused Mentality and Corporate Culture, 237
The Enterprise Culture, 239
Four Key Knowledge Management Thrusts, 240
The Power of Role Models, Examples, and Practices, 240
Making Everybody Understand, 241
Understanding the Enterprise Direction and Context, 241
The Service Paradigm, 242
Knowledge-Related Effectiveness and Efficiency, 245
Knowledge Effectiveness and Efficiency, 245
Knowledge Effectiveness, 245
Knowledge Efficiency, 245
Knowledge Management Effectiveness and Efficiency, 246
Knowledge Management Effectiveness, 246
Knowledge Management Efficiency, 246
Chapter 8
People-Focused Knowledge Management
Expectations
248
Premise: People-Focused Knowledge Management Supports Global
Excellence, 248
The Global Leader Example, 248
What Future Knowledge Management Business Users May 
Expect, 252
The Business Environment Is Under Pressure, 254
Success Relies on Knowledgeable Behavior, 255
Expected Knowledge Management Developments, 257
The Changing Workplace, 263
Knowledge Will Be Bought and Sold, 266
Societal Side-Effects, 267
We Are Far From Finished!, 268
Contents
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New Enterprises and Integrative Management, 269