People-focused knowledge management

Typical Approaches: Interviews of managers, supervisors, and line
personnel to isolate potential CKF candidates. Particular in-depth
interviews (sometimes with audio or video recording) of the people
who operate the target function. Business analysis of operation
around target functions at times using knowledge benefit analysis
methods.
Knowledge (Management) 
Benefit Assessment (KBA)
Knowledge-related benefits are often difficult to analyze and sub-
stantiate. The benefits may be intangible, they may be masked by
other improvement efforts that occur at the same time, and they may
take a longer time than expected to be realized — before they “hit
the bottom line.” To illustrate, Figure 8-3 shows a generalized process
for how the initial KM action may lead to intermediate effects and
benefits before the results of the action produce the expected final
benefits. Initially, KM efforts require the investment of time, 
attention, manpower, expenses, interruptions, and so on. The major
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ana
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A
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ches
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Table A-2
CKF characteristics for four example situations.
Examples
Example 1
Example 2
Example 3
Example 4
CKF Characteristics
Chemical Industry
Truck Repair
Engineering
Financial Industry
Services
Department
Which Type of
Chemical reactor
Diagnostics expertise
Specialized mechanical
Securities trading
Knowledge Is
operating expertise
for truck diesel 
engineering
expertise