Pearson New International Edition International pcl tp indd 1

GUEST CHARGES, PAYMENT, AND CHECK-OUT
In this example, the guest has checked out, so the folio has been settled. Any
credits or allowances made now will require adjustment to a segment of the city
ledger (in this example, a credit card receivable account) or to the general ledger, and
to the PMS to accurately record the rate actually paid, the resulting new daily ADR,
and other room statistics that are affected. FOMs and their controllers should
jointly establish the procedures to properly record all adjustments made after check-
out to ensure that they are accounted for correctly.
To avoid complaints after check-out, guests should be asked to review their charges before
they leave the property.