Pearson New International Edition International pcl tp indd 1

Discussion Questions:
1. What roles should the FOM and the hotel’s controller play in establishing and
monitoring credit limits for guests using payment cards to settle hotel charges?
2. Do procedures for establishing credit limits of a single, transient guest who
wants to pay hotel charges by use of a payment card differ from procedures
used to establish credit limits for a person who wants to use a payment card for
group charges to a master bill?
3. A guest has checked into the hotel and has presented a credit card that has sub-
sequently been authorized for a credit limit estimated to approximate charges.
During the next several days, however, extensive food and beverage bills are
charged to the guest folio. Each day the guest credit card has been reauthorized
for a larger amount. Now, several days later, no additional funds can be blocked
on the guest’s preferred payment card. What should the FOM do?
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