Pearson New International Edition International pcl tp indd 1

Noncommercial foodservice operation
Foodservice operation whose financial goal does
not involve generating profits from the sale of food and beverage products. Also called
institutional foodservices and on-site foodservices.
Nonguaranteed reservation
Room reservation for which guests do not provide payment at
the time the reservation is made.
No-show
Guest who makes a room reservation but fails to cancel the reservation or arrive
at the hotel on the date of the reservation.
Occupancy forecast
Estimate of future occupancy stated as a percentage of rooms available.
Occupancy index
A ratio measure computed as
GLOSSARY
Room
rate
-
Reservation
generation
fees
Room
rate
paid
=
Net
ADR
yield
Occupancy
rate
of
a
selected
hotel
Occupancy
rate
of
that
hotel’s
competitive
set
=
Occupancy
index
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