Pearson New International Edition International pcl tp indd 1

FRONT OFFICE PROPERTY MANAGEMENT SYSTEM
FIGURE 8
Reservation screen.
1
Account: 139675
Arr/Dep Info
Status: Reserved
Balance: .00
STAY INFORMATION:
Arrival:
00/00/00
2
Adults:
A
Rate Plan:
7
Room:
10
Nights:
0
3
Child:
B
Room Type:
8
Suppress Rate:
11
Departure:
00/00/00
4
No. of Rooms:
6
Room Rate:
.00
9
GTD/CXL:
5
GUEST INFORMATION:
Frequent Travel ID:
C
Last Name:
D
Company:
H
First Name:
E
Address:
I
Phone:
F
City, St ZIP:
J
Caller:
G
E-Mail:
K
GUARANTEE INFORMATION:
12
TRACKING:
13
OPTIONS:
14
Gtd/Pmt:
Source:
Geo:
Confirm:
Deposit:
Due Date:
Track:
Open:
Exempt:
N
Credit Card:
/
$.00
ID:
Vip:
Card Holder:
Vehicle:
M
No Post:
ASSOCIATED ACCOUNTS:
15
NOTES:
L
Group:
A/R:
T/A 1:
Comm:
T/A 2:
Comm:
Reserve: 06/01/06
Cxl:
00/00/0
00/00/00
16
17
F. Phone: Telephone number, which is a way to contact the guest before arrival
if necessary and allows for creation of PMS reports that track the geographic
(by area code) source of reservations
G. Caller: Name of the person making the reservation (Frequently, this individ-
ual is not the person who will be staying in the hotel.)
H. Company: Organization the traveler works for (if a business traveler)
I. Address. Guest’s home or business address
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FRONT OFFICE PROPERTY MANAGEMENT SYSTEM
J. City, St ZIP: City, state, and zip code, which help with guest contact and are
useful in generating reports about the origination of business
K. E-Mail: An increasingly popular electronic means for communicating with
guests
L. Notes: Open field that can be used for special guest requests or other guest-
related information that would be helpful when the guest arrives. Examples are
requests for a specific floor or type of room, requests for late check-out or early
check-in, and specific information regarding the guest’s payment of charges.
M. Vehicle: Registration required by some hotels when guests register at check-in
(but not typically when the reservation is made)
FRONT OFFICE SEMANTICS
Field:
Data-entry location in a PMS. For example, the reservation screen on a PMS contains a 
field for
the guest’s name and another field for the guest’s telephone number (along with many other fields). Data
for these fields are typically entered at the time the reservation is made and may be modified at the time
of guest registration. Fields are sometimes referred to as 
data fields.
Guest Request Information
In addition to specific information about the guest, a room reservation typically
includes an extensive amount of information about the guest’s specific reservation
requests. Figure 8 shows the following fields, labeled by number:
1. Account: Also known as a confirmation number; identifies the specific reser-
vation within the PMS
2. Arrival: Date the guest will arrive
3. Nights: Number of nights the guest will stay
4. Departure: Date the guest will leave
5. GTD/CXL: In this PMS, a field activated when a reservation has been com-
pleted (GTD) or canceled (CXL)
6. No. of Rooms: One or more. Guests may reserve more than one room at a time.
7. Rate Plan: Special rate. Hotels often negotiate or offer special rates to some
guests, and these are identified by code numbers or letters. For example, a rate
plan called AAA may be used to identify the rate to be charged to members of
the American Automobile Association (AAA). The proper use of the rate
plan feature simplifies the reservation process and allows tracking of activities
of various groups.
8. Room Type: several types usually offered based on bed size (e.g., king, queen,
and double) and other features such as location, smoking or nonsmoking, and
in-room amenities
FRONT OFFICE SEMANTICS
Confirmation number:
Number (or combination of numbers and letters) that identifies a specific guest
reservation.
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FRONT OFFICE PROPERTY MANAGEMENT SYSTEM
9. Room Rate: Per night charge for the room. Typically rate does not include
applicable taxes.
10. Room: Number (if known) of the specific room reserved
11. Suppress Rate: Field checked if the guest making the reservation prefers that
the room charge not show on the folio
12. Guarantee Information: Some form of payment to guarantee reservation.
Payment may be cash, credit card, or an advance deposit. This section of the
reservation screen allows the hotel to collect the information required for the
guest’s payment.
FRONT OFFICE SEMANTICS
Advance deposit: