Pearson New International Edition International pcl tp indd 1

Strategy 5:
Supervise like you want to be supervised.
Tactic 24:
Enforce on-time policies fairly and consistently.
Tactic 25:
Be careful not to overschedule.
Tactic 26:
Give employees a personal copy of their work schedule.
Tactic 27:
Seek out employee assistance programs.
Tactic 28:
Invite fast-track employees to attend management meetings.
Tactic 29:
Implement a program titled “catch the employee doing something right.”
Tactic 30:
Conduct an exit interview with employees who leave.
Strategy 6:
Encourage effective communication.
Tactic 31:
Hold employee-focused meetings for nonmanagement staff.
Tactic 32:
Communicate the benefits of your hotel.
Tactic 33:
Create an employee retention committee.
Tactic 34:
Recognize employee birthdays.
Tactic 35:
Make daily “howdy” rounds.
Strategy 7: