Pearson New International Edition International pcl tp indd 1

Discussion Questions:
1. Assume that you are a human resources specialist hiring people for entry-level
positions in the front office. How would you use current job descriptions for
these positions? What advice would you give to applicants about career oppor-
tunities within the department and the hotel?
2. Review Figure 7 about general management responsibilities, activities, and
skills. Then, think about the concept of the universal process of management.
What additional responsibilities, activities, and skills are important for all man-
agers, regardless of the department, hotel, or other organization in which they
work?
3. What positions shown in the organization chart for a mega hotel (Figure 6) are
most logical for cross-training in different career tracks? Why?