Pearson New International Edition International pcl tp indd 1


QUESTIONS GUIDE REVISIONS OF WORK PROCESSES



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Professional Front Office Management Pearson New International Edition by Robert Woods, Jack D. Ninemeier, David K. Hayes, Michele A. Austin (z-lib.org)

QUESTIONS GUIDE REVISIONS OF WORK PROCESSES
Answering the following questions can help to revise work processes:

Why are we doing this?

Why does this happen?

What is likely to happen (in the short term and in the long term) because of the
actions we are considering?

Why don’t all managers and all employees always emphasize the goal of satisfying
guests?

Why do we review and approve the work of employees many times?

Why do managers “fight fires” instead of creating value for guests?

Why can’t our business culture encourage staff to reveal favorable and unfavorable
information?

Why are the actions of the managers sometimes inconsistent with their goals?

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