Pearson New International Edition International pcl tp indd 1

FRONT OFFICE SEMANTICS LIST
72

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All-suite hotel
Suite
Convention hotel
Function room
Hospitality suite
Professional association
Trade association
Chapter (association)
Seasonal hotel
Deeded interest (time-share)
Leased interest (time-share)
Organization chart
Department head
Manager
Supervisor
Bell services attendant
PBX (private broadcast
exchange)
Night auditor
Line department
Staff department
Hotel chain
Franchise
Independent operator
Franchisor
Real estate investment trust
(REIT)
Joint venture
Management company
Overbuilt
Market segmentation
Data mining
Yield management
Hotel occupancy rate
Globalization
Terrorism
CAT 5 cable
Average daily rate (ADR)
Demand generator
Brand proliferation
RevPar (revenue per available
room)
Wi-Fi (wireless fidelity)
Transnational company
Recession
OVERVIEW OF THE LODGING INDUSTRY
FRONT OFFICE AND THE INTERNET
Many Web sites allow you to keep up with the latest news about the fast-paced lodg-
ing industry. These Web sites change frequently (often each weekday), so review
them regularly to remain current.
Check out one or more of the following sites:
•
www.hotelnewsresource.com
•
www.hospitalitynet.org
•
www.hotel-online.com
•
www.ahla.com
•
www.hotelbusiness.com