Pearson New International Edition International pcl tp indd 1

term operation of your property’s front office?
The biggest challenge on a day-to-day basis is the sheer volume of business that we do. We
are a large operation and struggle each day to not only be efficient, but to spend enough time with
our guests to give them the same warm feeling that they would have in many smaller properties.
The long-term challenge continues to be the need for us to alter our approach in an ever-changing
environment. The expectations of our guests are constantly changing and, to be competitive, we
must always stay ahead of this. Special challenges are meeting their service and technology
expectations.