Pearson New International Edition International pcl tp indd 1

K
644

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Kiosks, 437-438, 442, 452, 535
L
la carte, 118, 157, 477, 491, 598, 606-607
Labor, 9, 21, 35, 46, 55, 59-60, 64, 68, 70-71, 130,
144, 155, 158-160, 162, 183-184, 267, 277,
279, 303, 322, 333-334, 365, 398-399, 439,
441, 452, 533, 586, 597, 631, 639
games, 267, 365
savings, 60
Labor costs, 64, 159, 183-184, 303, 333, 439, 631
Language, 124, 136, 474-475, 489, 629
Las Vegas, 15, 69-70, 225, 423, 616, 626
Laundry, 36, 38, 41, 50, 53, 159, 277, 361-362, 364,
372, 388, 393-395, 397-398, 515, 551-552,
627
Law of demand, 12, 270-271, 311
Lead, 100, 151, 154, 207, 248, 252-255, 291, 344,
351-353, 423, 460, 519, 553, 574, 624, 626
Lead time, 248, 252
Leaders, 85-86, 90, 152, 345, 352, 355, 586, 595
role of, 85, 90
Leadership, 8, 12, 81, 85, 89-90, 111, 114, 131, 150,
152-154, 160, 162-163, 352, 355, 586, 592
examples of, 111, 150, 162
leading, 111, 115, 117, 123, 129, 143, 159-160, 254,
307, 392-393, 500
lean, 352
Leases, 43, 276
Leasing, 64
advantages, 64
Ledger, 5, 9-10, 495, 507-509, 512-513, 515-516, 529,
536-537, 539, 542, 546, 551, 555, 561-563,
565-566, 568, 570-571, 579-580, 601, 613
Legislation, 5, 130, 250
Leverage, 330
Liabilities, 7, 15, 72, 353, 501, 503-505, 516
current, 15, 516
light, 43, 268, 370-371, 380, 388-389, 527
Lighting, 45, 140, 464, 471, 489, 527, 618, 627, 631
limited, 3-5, 8, 12-13, 21, 23, 25, 31, 34-36, 39-43,
47-49, 59, 63-67, 69, 72, 93, 142, 173, 178,
192, 198-199, 221, 233, 244, 248, 272, 274,
279, 285, 298, 306, 334, 369, 404, 410, 417,
428, 579, 592, 609, 626, 630
service, 3-5, 8, 12-13, 21, 23, 25, 31, 34-36, 39-43,
48-49, 59, 63-67, 69, 72, 93, 142, 178,
233, 244, 274, 279, 369, 404, 410, 417,
428, 592, 609, 626, 630
Linen, 118, 616
Linens, 461-462, 469, 489, 616, 633
Loans, 583
location, 7-9, 13-14, 16, 29, 33-34, 36, 38, 41-42,
47-48, 56, 59, 65, 67, 79, 89, 93, 138, 187,
191-192, 225, 235, 267, 272, 287, 291, 297,
329, 334, 338, 343, 346-348, 352, 368, 374,
379, 381, 383, 396, 413, 418, 430, 432, 438,
446, 455, 462, 465, 486-487, 490-491, 525,
585-586, 604, 618-619, 621, 625-627, 629,
632
Locking system, 17, 363, 379-381, 399, 432
lodging, 2, 4-6, 10-13, 15, 20-21, 23-49, 51, 55-73,
76-79, 83, 91, 93, 95, 100, 102-103, 106,
110-111, 116, 121, 124, 161, 225, 260, 287,
296, 327, 344, 355, 413-414, 425, 429, 473,
490-491, 502, 538, 542, 548-549, 612, 616
Lodging industry, 20, 23-49, 51, 55-73, 93, 116, 161,
327, 502, 542, 548-549
average daily rate (ADR), 64, 73
pricing, 41, 62
property management system, 161
logo, 9, 58, 468
Luck, 161, 307
lunch, 2, 152, 274, 286, 601
Luxury, 8, 13, 34, 36-39, 72, 93, 469
M
Maintenance, 7, 12-13, 16, 21, 49-51, 53, 55, 70, 97,
118, 139, 168, 170, 177-179, 181, 205-206,
208, 244, 255, 277, 301, 334, 370, 372,
380-381, 399, 433, 462, 464-466, 489, 524,
531, 537, 542, 554-555, 559, 573, 578, 582,
587, 590-594, 597-599, 604, 611, 614-615,
621, 631-635, 638
schedule, 168, 597-599, 631, 638
Malcolm Baldrige National Quality Award, 111
Management, 1-2, 4-11, 13, 15-17, 19, 21-22, 23-26,
28-30, 32-33, 48-49, 55-60, 62, 70, 72-73,
75, 77, 79, 81-83, 91, 97-98, 100-101,
103-104, 108-109, 111, 113-120, 122-123,
126, 128-135, 138, 142-144, 150-151,
153-155, 157, 159-162, 165-179, 181-209,
211, 213-215, 217-218, 228, 231, 233, 235,
238, 241, 251-252, 254-256, 259-313,
315-360, 361-400, 401-442, 443, 476,
481-483, 492-493, 495-496, 499-501, 513,
516, 525, 533, 536, 539-540, 545-588, 589,
592, 600, 606, 619, 629, 636, 638
foodservice, 5, 17, 30, 32, 72
functions of, 116, 397, 547
level of, 9, 19, 24, 72, 79, 104, 108-109, 111, 119,
133-134, 155, 199, 268, 298, 310, 327,
429, 567