Private Messaging on Vine
In April 2014, a private messaging function - Vine Messages (or VM) - was
introduced to the Vine app. To create your own Vine message (VM), select the
“Messages” option in the navigation menu, record a video and then send it to
one or multiple contacts; every individual message will create a separate, private
conversation between you and the recipient. Your messages inbox has two
sections: Friends (contacts on the app) and Other (people outside your network).
Over time, you'll need to keep an eye on both for messages from customers.
Vine Messages can be used for a number of different business purposes,
including to deal with customer service issues, to offer ultra-exclusive discount
codes to loyal fans, and to accept contest entries. For more detail on how best to
carry out these strategies, mirror the strategies outlined in the Instagram Direct
section of the
Instagram Tips
chapter of this book.
Snapchat Tips: Self-Destructing
Social Media Marketing
The mobile app, Snapchat, launched in September 2011, is a photo and video-
sharing service centred on one simple premise that is worlds apart from its
rivals: all messages shared between friends via Snapchat will self-destruct, never
to be seen again. In most cases, photo and video messages - Snaps - will
disappear between one and ten seconds after being opened by a recipient (the
time limit is specified by the sender), and if the Snap is not opened, it will
automatically delete itself after 30 days. The only exceptions to this rule are a
“one-time repeat per day” option for any single snap, and Snapchat Stories.
Before sharing content with fellow contacts, Snapchat users have the option to
add filters, and annotate photos and video with colorful text and markers.
While media shared via Snapchat only exists for a matter of seconds, if you
switch your thinking to view the time limit as an
opportunity
rather than a
limitation, there are plenty of ways that it can be used for effective marketing.
Think about it this way: when a customer is notified of a Snapchat message from
you, first they're excited about what mystery it holds and secondly they know
that as soon as they open it, they need to pay close attention as it will soon
disappear forever. And if they don't keep checking the app daily, they'll miss
messages, creating sense of urgency to keep up with fleeting information, and
often – it’s addictive! By today's standards, 10 seconds of someone's
undivided
attention
like this - especially on a medium as personal as mobile - is gold dust.
Like all social media, the best Snapchat content is framed in a way that mirrors
the style that the majority of its users take advantage of the platform. Where
Snapchat is concerned, this involves humor, sharing secrets, having fun, holding
small conversations, and capturing "shareworthy" moments: the promise of one-
of-a-kind, real-time content is your customer's incentive to follow you, even if
they already do on other channels.
Snapchat is best for businesses whose audience is young – teens and twenty-
somethings dominate the platform. By May 2014, it had over 70 million active
monthly users sending over 400 million snaps daily. Let’s look at some ways
that you can make the most of Snapchat for your business…
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