Learn or leave the market

1 
2 
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 Сhapter 2. The Future of Professions
27
However, this does not mean that human translation 
is no longer needed: interpreting, especially simultaneous 
interpretation is unlikely to ever stop being an exclusively 
human skill.
Even now, many companies are already using specialized 
software instead of human 
call center employees: these 
programs are able to solve many customer problems, provide 
them with the necessary information, submit a service request, 
etc. Almost no human input is required unless a customer has 
a particularly complex problem. Over time, these programs 
will be perfected, and a machine running a call center will 
soon be almost impossible to distinguish from a real person. 
However, human call center agents will not die out as a profes-
sion completely: after all, machines are not designed 
to be interactive and understand human psychology. 
A human agent, on the other hand, can take into account all 
of the customer’s requirements while solving a problem and 
achieve greater understanding and trust with the help of active 
listening. For that reason, sales, for example, will not become 
completely automated any time soon. However, agents should 
still think about their future, especially if they work in large call 
centers. It is worth starting to develop your skills in sales and 
personal communication now.
Journalists preparing current financial statements and 
searching for breaking news have reasons to worry as well. Los 
Angeles Times, Associated Press, Forbes, and other well-known 
media outlets have already replaced them with machines. 
They can collect information faster than humans can and 
are even capable of requesting expert comments. According 
to the Narrative Science analytical company, in 15 years, AI will 
prepare 90% of reports. In order to keep up with these reporter 
robots, journalists need to be universal experts. In other words, 
as well as being able to write, they have to host radio broad-
casts, shoot independent films and have a good understanding 
of the media industry. Otherwise, a journalist that possesses 
only one of these skills will not be able to compete with robots.