School of business studies

 
Module II : Industrial Conflicts/Disputes (6 hours) 
Module Description: Meaning, essentials, classification, recognition of disputes, impact of 
industrial disputes, factors of industrial disputes/conflicts, Strikes-forms, prevention of 
strikes, lock-outs, gheraos, Ways to achieve industrial peace, Code of discipline in industry.
 
Module III : Identification of Stress (6 hours) 

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Programme: MBA (General) 
Module Description: Verbal and Non-verbal Indicators of Stress, Assessment of Stress, Stress 
and Management of Change, Stress and Conflict.
Module IV : Group Conflict (6 hours) 
Module Description: Sources of Conflict in Groups 
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Conflict process 
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Coalitions 
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conflict 
resolution; Conflict between groups 
–
sources 
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resolving intergroup conflict.
Module V: (6 hours) 
Module Description: Cross-cultural decision making, staffing, expatriation and repatriation; 
communication and cooperation in an international team, Managing culturally appropriate 
leadership style, Designing result-oriented motivational tools, Intercultural negotiation and 
conflicts management.
Testing & Evaluation (if any) 
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Assignments
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Case analysis/ Problems
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Seminar/Project
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Discussions/ Group activity
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Internal Assessment 
 
References 
1. Fred Luthans, (2010)Organizational Behavior, McGraw-Hill Education
2. 
Owen, W.V. and Finston, H.V. (1954), Industrial Relations: Management, Labour and 
Society, Appleton Century Crafts, New York.
3. Ratna Sen, (2003), Industrial Relations In India : Shifting Paradigms, Macmillan Publishers 
India 4. Jerrold Greenberg, (2012), Comprehensive Stress Management, 13th Edition, 
McGraw-Hill Education
5. Valerie J Sutherland, Cary L Cooper, (2003), Strategic stress management: an 
organizational, Palgrave

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