might come down over the next year or so. Some of the pieces could be put together, like Lego
blocks, to show the options.
Then Fadell began unveiling his models, which were made of Styrofoam with fishing leads
inserted to give them the proper weight. The first had a slot for a removable memory card for
music. Jobs dismissed it as complicated. The
second had dynamic RAM memory, which was
cheap but would lose all of the songs if the battery ran out. Jobs was not pleased. Next Fadell put a
few of the pieces together to show what a device with the 1.8-inch hard drive would be like. Jobs
seemed intrigued. The show climaxed with Fadell lifting the bowl and revealing a fully assembled
model of that alternative. “I was hoping to be able to play more with the Lego parts, but Steve
settled right on the hard-drive option just the way we had modeled it,” Fadell recalled. He was
rather stunned by the process. “I was used to being at Philips, where decisions like this would take
meeting after meeting, with a lot of PowerPoint presentations and going back for more study.”
Next it was Phil Schiller’s turn. “Can I bring out my idea now?” he asked. He left the room and
returned
with a handful of iPod models, all of which had the same device on the front: the soon-to-
be-famous trackwheel. “I had been thinking of how you go through a playlist,” he recalled. “You
can’t press a button hundreds of times. Wouldn’t it be great if you could have a wheel?” By
turning the wheel with your thumb, you could scroll through songs. The longer you kept turning,
the faster the scrolling got, so you could zip through hundreds easily. Jobs shouted, “That’s it!” He
got Fadell and the engineers working on it.
Once the project was launched, Jobs immersed himself in it daily. His main demand was
“Simplify!” He would go over each screen of the user interface and apply a rigid test: If he wanted
a song or a function, he should be able to get there in three clicks. And the click should be
intuitive. If he couldn’t figure out how to navigate to something, or if it took more than three
clicks, he would be brutal. “There would be times when we’d rack our
brains on a user interface
problem, and think we’d considered every option, and he would go, ‘Did you think of this?’” said
Fadell. “And then we’d all go, ‘Holy shit.’ He’d redefine the problem or approach, and our little
problem would go away.”
Every night Jobs would be on the phone with ideas. Fadell and the others would call each other
up, discuss Jobs’s latest suggestion, and conspire on how to nudge him to where they wanted him
to go, which worked about half the time. “We would have this swirling thing of Steve’s latest idea,
and we would all try to stay ahead of it,” said Fadell. “Every day there was something like that,
whether it was a switch here,
or a button color, or a pricing strategy issue. With his style, you
needed to work with your peers, watch each other’s back.”
One key insight Jobs had was that as many functions as possible should be performed using
iTunes on your computer rather than on the iPod. As he later recalled:
In order to make the iPod really easy to use—and this took a lot of arguing on my part—we needed to
limit what the device itself would do. Instead we put that functionality in iTunes on the computer. For
example, we made it so you couldn’t make playlists using the device. You made playlists on iTunes,
and then you synced with the device. That was controversial. But what made the Rio and other devices
so brain-dead was that they were complicated. They had to do things like make playlists, because they
weren’t integrated with the jukebox software on your computer. So by owning the iTunes software and
the iPod device, that allowed us to make the computer and the device work together,
and it allowed us to
put the complexity in the right place.
The most Zen of all simplicities was Jobs’s decree, which astonished his colleagues, that the
iPod would not have an on-off switch. It became true of most Apple devices. There was no need
for one. Apple’s devices would go dormant if they were not being used, and they would wake up
when you touched any key. But there was no need for a switch that would go “Click—you’re off.
Good-bye.”
Suddenly everything had fallen into place: a drive that would hold a thousand songs; an
interface and scroll wheel that would let you navigate a thousand songs; a FireWire connection
that could sync a thousand songs in under ten minutes; and a battery that would last through a
thousand songs. “We suddenly were looking at one another and saying, ‘This is going to be so
cool,’” Jobs recalled. “We
knew how cool it was, because we knew how badly we each wanted
one personally. And the concept became so beautifully simple: a thousand songs in your pocket.”