Acca paper F1 fia diploma in Accounting and Business Accountant in Business (AB/fab) exam kit

EXTERNAL ENVIRONMENT 
1
 
(a)
 
F Co is
 
attempting to classify its stakeholders. It wishes to analyse them into one of 
the following two categories: 
A Internal 
B Connected 
Required:
Classify the following stakeholders as either A (internal) or B (connected): 
(i) Employees 
(ii) Shareholders 
(iii) Customers 
(iv) 
Directors 
(0.5 marks each = 2 marks total) 
(b) 
F Co wishes to use Mendelow’s matrix to decide on what approach to take to each 
stakeholder. The matrix suggests four possible approaches: 
A Keep 
informed 
B Key 
players 
C Keep 
satisfied 
D Minimal 
effort 
The following sentences contain gaps which specify which approach to stakeholder 
management should be taken. 
F Co is partly owned by H, who is considered to have high power and low interest 
F Co has therefore decided to use a _1_ strategy to manage this stakeholder. 
Required:
(i) 
Select the type of organisation that appropriately fills gap 1 above; i.e. select 
A, B, C or D. 
 
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P AP E R F 1 ( F A B ) :
AC COU N TAN T IN B US INES S
 
76
KA P LA N P UBL I SH IN G 
F Co is aware that its actions are regularly commented on by HHH, which would be 
classified by Mendelow as _2_. HHH has a high level of interest, but low power. 
Required: 
(ii) 
Select the type of approach that appropriately fills gap 2 above; i.e. select 
A, B, C or D. 
(1 mark each = 2 marks in total)