The Business pi answer key

2
1 many 
employees
2 a lot of money
3 much 
overtime
4 much 
progress
5 a lot, research
3
1 can
2 help
3 Can
4 put me through
5 Can
6 ask
7 Would you mind
8 calling back
9 Can
10 give
4
1 Do you want me / Would you like me to shut the window?
2 Do you want me / Would you like me to order (some) more?
3 Do you want me / Would you like me to carry them for you?
4 Do you want me / Would you like me to fetch it for you?
5 Would you mind making us some coffee?
6 Would you mind driving us to the station?
5
questionnaire, ask, complete, fi ll in 
1 answering 
9 many
2 some 
10 some
3 much 
11 some
4 take 
12 many
5 many 
13 many
6 some 
14 any
7 many 
15 many
8 give 
16 any
2.4 Speaking
 Telephoning – handling complaints 
1
Airline – late or cancelled fl ights / lost luggage
Ad agency – falling numbers of consumers 
Bank – wrong fi gures / bank charges / security 
Mobile phone – wrong bills / cost too high for phoning abroad
Computer manufacturer – error message / technical problems
2
Paul, engineer 
supplies do not arrive / technical problems
Bruna, fi nance 
missing money / too little money
Mr Langenburg, businessman travel problems / no profi t
Ingrid, production 
factory problems / accidents / technical 
problems
1 delivery of 500 head cleaners hasn’t arrived – 10% discount on the 
delivery
2 Bruna can’t access the accounts for the Asia group – program needs to be 
installed again
3 food served in a restaurant cold and waiter unhelpful – free table for 
eight people in VIP area on Friday night
4 new machine hasn’t arrived yet – Jon will call back
3
1 I’m sorry about that Mr Rossi.
2 I understand Mr Rossi and I am very sorry.
3 Can we do anything to help you with this?
4 That must be very frustrating.
5 I’ll look into it straight away.
6 What we could do is…
7 I’m sorry to hear that.
8 Let me see what I can do.