Article in Revista Colombiana de Computación · January 001 Source: dblp citations reads 217 authors

2.68
2.68
Figure 8. Behavior of the indicators, according to the 1 to 5 scale, in the Government Sector. 
The indicators showing the lowest scores are 
Participation of the IS-developers in the decision-
making process within the IS-developing unit (OPE 1), Training plan (MAN 4), and Managerial 
support (MAN 1).
In spite of the shifts in awareness manifested in the sector, pending affairs still 
exist that hinder the adoption, use and application of technological innovations such as CASE 
tools, as reflected in the low score given to the previously mentioned indicators. Within this sector, 
there has always been little awareness as to the importance of training plans for the professional 
development of the employees, as well as the need for improving decision-making processes so 
that they become more dynamic and less centralized. Finally, it is imp erative for resources to be 
allocated to the maintenance and support of the existing IS and IT in the entities. 
4.5 Services Sector
The Figure 9 shows the average score for the Services Sector indicators to be 3.84. This is the 
sector with the highest score. The indicators exhibiting the highest scores in the sector are 
Hardware and Software updating process (MAN 3), Project management (MAN 6), and Process of 
implementing technological innovations (MAN 2).
These indicators reflect the reality in this sector 
as far as the development and use of IS and IT; they show that the sector has put forward all its 
efforts to improve technological innovation implementation processes, that they are aware of the 
need to continuously update the HW and SW platforms supporting the IS and IT and that they 
have a consolidated project management. The combination of these elements has enabled 
organizations in the sector to improve the benefits of their services. This affirmation is supported 
by the solidity and repercussion of the organizations belonging to this sector and participating in 

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the field study on Venezuelan society. 
I n d i c a t o r s
OPE 3
OPE 2
OPE 1
IMA 3
IMA 2
IMA 1
MAN 6
MAN 5
MAN 4
MAN 3
MAN 2
MAN 1
COR 4
COR 3
COR 2
COR 1
S c o r e
5.00
4.50
4.00
3.50
3.00
2.50
2.00
1.50
1.00
.50
0.00
3.60
3.35
3.38
4.30
4.15
3.61
4.48
3.24
3.24
4.58
4.38
3.82
4.24
3.77
3.89
3.98