Business Etiquette This book teaches individuals how to represent their

---

TE
AM
FL
Y
Team-Fly
®

---

Praise for 
Business Etiquette
“This book teaches individuals how to represent their
companies, their products, and themselves with confidence,
polish, warmth, and professionalism.”
—John Daw, Vice President of Field Sales,
Marriott Lodging
“Gets right to the heart of the matter. An invaluable
resource for anyone whose work involves interaction with
others—and that’s just about all of us.”
—Brandon Toropov, author, 
The Complete Idiot’s
Guide to Getting Along with Difficult People
“Helps individuals to determine which behaviors to
maintain and which to modify in order to achieve confi-
dence and, ultimately, success in the world of business.”
—Robyn M. Hildal, Ed. D., Human Resources
Manager, The E.W. Scripps Company
“Up-to-date and easy to read—a big departure from
most business etiquette books.”
—Sheila Casserly, President, Celebrity Focus
“Assists individuals in enhancing their understanding
of the ‘perception impact.’ ”
—William H. Bagley, Regional Director
of Human Resources,
Deloitte & Touche

---

---

S
ECOND
E
DITION
BUSINESS
ETIQUETTE

---

---

S
ECOND
E
DITION
BUSINESS
ETIQUETTE
101 Ways
to
Conduct Business
with
Charm & Savvy
ANN MARIE SABATH
The Career Press, Inc.
Franklin Lakes, NJ

---

Copyright 
©
2002 by Ann Marie Sabath
All rights reserved under the Pan-American and International
Copyright Conventions. This book may not be reproduced, in
whole or in part, in any form or by any means electronic or me-
chanical, including photocopying, recording, or by any informa-
tion storage and retrieval system now known or hereafter
invented, without written permission from the publisher, The
Career Press.