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Step 1 
Reviewing the current scenario
: helping people to identify, explore and clarify their 
problem situations and unused opportunities. This is done mostly by listening, 
encouraging them to tell their 'story', and questioning/probing to help them to see things 
more clearly. 
Step 2 
Developing a preferred scenario
: helping people to identify what they want, in terms of 
clear goals and objectives. This is done mostly by encouraging them to envisage their 
desired outcome, and what it will mean for them (in order to motivate them to make the 
necessary changes). 
Step 3 
Determining how to get there
:
 
helping people to develop action strategies for 
accomplishing goals, for getting what they want. This is done mostly by encouraging 
them to explore options and available resources, select the best option and plan their 
next steps. 
BPP Tutor Toolkit Copy

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PART E: PERSONAL EFFECTIVENESS AND COMMUNICATION IN BUSINESS 
 
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4.7 Confidentiality 
There will be situations when an employee cannot be completely open unless they are sure that any 
comments will be treated confidentially. However, certain information, once obtained by the organisation 
(for example about fraud or sexual harassment) calls for action. In spite of the drawbacks, employees 
must be made aware when their comments will be passed on to the relevant authority, and when they 
will be treated completely confidentially. 
4.8 Personal development plans and objectives 

A
 personal development plan
is a clear developmental action plan for an individual which 
incorporates a wide set of developmental opportunities, including formal training. 
