Bpp learning Media is an acca approved Content Provider

Shared understanding
The goals of the individual, unit and organisation as a whole need to 
be integrated: everyone needs to be 'on the same page' of the 
business plan. 
Approach to 
managing and 
developing people
Managing performance is not just about plans, systems or resources: 
it is an 
interpersonal 
process of influencing, empowering, giving 
feedback and problem-solving. 
Achievement
The aim is to enable people to realise their potential and maximise 
their contribution to the organisation's success. 
 EXAM FOCUS POINT 
There is an article on the ACCA website entitled “Understanding the importance of appraisals” that is 
relevant to material in this chapter. 
BPP Tutor Toolkit Copy

---

CHAPTER 17
//
PERFORMANCE APPRAISAL 
 
421 
1.1 The process of performance management 
A systematic approach to performance management might include the following steps. 
Step 1 
From the 
business plan
, identify the requirements and competences required to carry it 
out. 
Step 2 
Draw up a 
performance agreement
, defining the expectations of the individual or team, 
covering standards of performance, performance indicators and the skills and 
competences people need. 
Step 3 
Draw up a 
performance and development plan
with the individual. These record the 
actions needed to improve performance, normally covering development in the current 
job. They are discussed with job holders and will typically cover: 

The areas of performance the individual feels in need of development 

What the individual and manager agree is needed to enhance performance 

Development 
and 
training 
initiatives