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Level 4 
Impact of training on organisational goals/results
: seeing whether the training scheme 
has contributed to the overall objectives of the organisation in terms of quality, 
productivity, profitability, employee retention, and so on. 
Level 5 
Ultimate value
: the impact of training on the wider ‘good’ of the organisation in terms of 
stakeholder benefits, greater social responsibility, corporate growth/survival. 
QUESTION 
Evaluating and validating training
 
Outline why it is important to evaluate and validate a training programme. 
ANSWER 
Validation of a new course is important to ensure that objectives have been achieved. Evaluation of it is 
more difficult, but at least as important because it identifies the value of the training programme to the 
organisation. Both are required to improve effectiveness or cost effectiveness next time. 
 
 
7
Development 
Development 
includes a range of learning activities and experiences (not just training) to enhance 
employees' or managers' portfolio of competence, experience and capability, with a view to personal, 
professional or career progression. 
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PART D: LEADING AND MANAGING INDIVIDUALS AND TEAMS 
 
414
 
7.1 What is development? 
As we noted at the beginning of this chapter, development is a 'wider' approach to fulfilling an 
individual's potential than training and education. Development may include training, but may also 
include a range of learning experiences whereby employees are: 
(a) Given 
work experience 
of increasing challenge and responsibility, which will enable them to take 
on other more senior jobs in due course
(b) Given