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5
Who described the stages of group development? 
A Woodcock 
C Tuckman 
B Belbin 
D Rackham 
and 
Morgan 
6
High labour turnover is a characteristic of effective teams. True or false? 
 
 
 
 
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CHAPTER 14
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INDIVIDUALS, GROUPS AND TEAMS 
 
375 
 
1
C 
Her attitude. She is obviously in a positive mental state and this is influencing her responses. 
2
B 
This is the definition of a team. A group is a collection of individuals who perceive themselves as 
a group. 
3
A 
Shaper. James has the drive and courage to overcome obstacles but can hurt people's feelings.
4
D 
Katja. Katja averts friction and calms the waters. (Chris is a plant, Nicky is a resource investigator 
and Sonny is a shaper.) 
5
C 
Tuckman. The four stages identified by Tuckman were forming, storming, norming and 
performing. 
6
False. 
 
 
 
 
Now try ... 
Attempt the questions below from the 
Practice Question Bank 
Q70 
Q71 
Q72 
Q73 
Q74 
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PART D: LEADING AND MANAGING INDIVIDUALS AND TEAMS 
 
376
 
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377 
C H A P T E R 
TOPIC LIST 
SYLLABUS 
REFERENCE 
1 Overview 
of 
motivation 
D5 (a)
2 Content theories of motivation 
D5 (b)
3 Process theories of motivation 
D5 (b)
4 Choosing a motivational approach 
D5 (b)
5 Rewards and incentives 
D5 (c),(d)
6 Pay as a motivator 
D5 (d)
Motivating individuals 
and groups
Human behaviour is a complex phenomenon. Managers 
need to understand something of what makes their team 
members 'tick' – particularly when it comes to the key 
question: how do you get them to perform well, or better?
That is what